Refund policy

- Our return and exchange period is 7 working days after we receive your order. Weekdays and public holidays are not included in these 7 days.
- Returns and exchanges are made only with the order number for products purchased from our site.
- The product and its packaging must not be damaged in return and exchange.
- You can realize your returns and exchanges by informing us at info@dunkeldesign.com with your order number before the transaction;
- Provided that the product and its packaging sent to you are not damaged, you can send it to the address below by DHL Express and Domestic Cargo.

Dunkel Design Workshop Address: Aziz Mahmut Hüdai Mahallesi Karakol Sokak No:6/1

- Returns and sales cannot be made with a change of address. It is the address of our warehouse where return and exchange cargoes arrive.
- It is not possible to return and exchange products suitable for personal use such as personalized sizes and earrings.
- We only accept returns and exchanges or make changes to orders placed on our website.